FAQ
Empowering Global Trade Efficiency
FAQ
Frequently Asked Questions
Clear answers about what ViatPro does, how it works, and when it is the right solution.
1. What is ViatPro?
ViatPro is a digital platform designed to centralize and orchestrate cross border supply chain operations. It connects importers, exporters, brokers, carriers, and internal teams in one controlled environment to enable visibility, coordination, and data driven decision making.
2. Is ViatPro a shipment tracking platform?
No. ViatPro is not a traditional shipment tracking tool.
While it provides visibility into shipment status and operational milestones, its core purpose is to manage workflows, documentation, and decision making across the supply chain, not to replace carrier GPS or freight tracking systems.
This distinction is important and intentional.
3. How does ViatPro improve visibility across the supply chain?
ViatPro provides operational visibility by consolidating data, documents, approvals, exceptions, and status updates in one platform. This allows teams to understand what is happening, what is delayed, and what action is required in real time, reducing dwell time and costly bottlenecks.
4. How does ViatPro help reduce dwell time?
Dwell time is reduced by eliminating fragmented communication, manual follow ups, and delayed decision making. ViatPro surfaces issues early, routes them to the right stakeholders, and enables faster resolution before delays turn into stoppages or penalties.
5. Can ViatPro adapt to my company’s existing processes?
Yes. ViatPro is designed to adapt to your business rules, not the other way around. The platform is developed and managed in house, allowing fast customization, rapid updates, and alignment with how your operation actually works.
6. How quickly can ViatPro be implemented?
Implementation timelines are significantly shorter than traditional enterprise systems. Because development and configuration are handled internally, ViatPro can be configured and deployed quickly, often in weeks rather than months.
7. Does ViatPro integrate with brokers, carriers, and partners?
Yes. ViatPro connects brokers, carriers, customs partners, and internal teams into a shared operational environment. This creates continuity even when partners change and reduces dependency on any single external provider.
8. What happens if a broker or partner becomes unavailable?
ViatPro is built for continuity. If a broker or partner becomes unavailable due to operational issues or external events, another approved partner can be connected without disrupting the flow of information or halting the supply chain.
This flexibility has helped clients maintain operations during high impact disruptions.
9. Is ViatPro suitable for complex international operations?
Yes. ViatPro is used in complex, high volume cross border environments where compliance, coordination, and speed are critical. It is designed for companies that cannot afford operational downtime or fragmented visibility.
10. Is training required to use ViatPro?
Basic onboarding is provided, but the platform is designed to be intuitive and role based. Teams can start using ViatPro quickly without extensive training or technical expertise.
11. How secure is the ViatPro platform?
Security is built into the platform by design. Access controls, role based permissions, and secure data handling ensure that information is available only to authorized stakeholders.
12. What types of companies is ViatPro best suited for?
ViatPro is ideal for companies with cross border operations that require visibility, coordination, and operational control. It is especially valuable for organizations managing multiple partners, high shipment volumes, or time sensitive supply chains.
